Service Level Agreement
This document outlines the policies governing your use of MocStack services.
Service Level Agreement
Overview
This Service Level Agreement ("SLA") defines the service levels, uptime guarantees, and remedy procedures for MocStack cloud services. This SLA is incorporated into and made a part of the Terms of Service.
Uptime Guarantee
MocStack guarantees 99.9% monthly uptime for all core infrastructure services. This excludes scheduled maintenance windows, which will be communicated at least 48 hours in advance. Uptime is measured as the percentage of time during a calendar month that the Services are available and accessible.
Service Credits
Exclusions
This SLA does not apply to: Services affected by third-party software or hardware, customer-owned equipment, force majeure events, or scheduled maintenance.
Dispute Resolution
Disputes regarding SLA credits are subject to review by MocStack's technical team. Final determination of credits is at MocStack's reasonable discretion.
Legal Entity & Jurisdiction
Services are provided by Mocbase LLC, incorporated in the State of Wyoming, USA. All disputes are subject to the exclusive jurisdiction of the courts located in Sheridan County, Wyoming.